Service Clarity Cloud SaaS for companies
Apta Solutions (Tricise Group) service for Clarity will allow you to benefit from the best portfolio and project management solution adapted to your company and with the capacity to grow with your needs. you will have at your disposal the infrastructure and a team of experienced professionals, who will support and help you to evolve your business, with the highest level of manufacturer certification.
Adapted to customer necessities:
If your company is small or you want to start with a proof of concept, you can do it with Clarity Cloud from just 20 Full Function users, the service and support infrastructure will growth according with your real needs.
Fast go live service: Pre-configured installation package OOTB adapted for most of the customers’ requirements
All our CPD and services providers are located inside EU Countries
Video: Clarity SaaS
Services included in Saas subscription
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- Clarity supscription licences contracted
- Provision of necessary infrastructure at European ISP sized according with number of users
- Fast Installation of OOTB product version
- Basic training for the initial deployment in production
- Support and maintenance, including product upgrades
- Infrastructure management and maintenance
- Backup service
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Additional services on request
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- SAAS migration service for existing customers
- Integration with customer SSO
- Integration with customer SDM, ERP or third party applications
- Integration with Rally or Jira
- Technical, functional or operational consultancy
- Developments based on Clarity
- Basic or advanced PMO support service
- Development of dashboards
- Specific infrastructure or architecture deployment
- Training
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Terms of service and SaaS support:
Servicio | Cloud Basic | Cloud Plus | Cloud Premium |
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Support | Working hours | 24h / 7 days | 24h / 7 days |
Backup | Weekly restore point generated from consolidated backup files | Daily restore point generated by incremental consolidated backup file | 12h restore point generated by incremental consolidated backup file |
Environments | 2 environments pro & pre | 3 environments pro, pre & dev | 3 environments pro, pre, dev & lab |
Communications channel | Customer Centric Portal | Customer Centric Portal & Email | Customer Centric Portal, Email & tphone Dedicated accound manager working hours |
Support Language | Local language in working hours | Local language in working hours English in non working hours | Local language in working hours English in non working hours |