Clarity Cloud SaaS

Readiness and launch

Service Clarity Cloud SaaS for companies

Apta Solutions (Tricise Group) service for Clarity will allow you to benefit from the best portfolio and project management solution adapted to your company and with the capacity to grow with your needs. you will have at your disposal the infrastructure and a team of experienced professionals, who will support and help you to evolve your business, with the highest level of manufacturer certification.

REQUEST FOR INFORMATION

Adapted to customer necessities:

Do you need start with a low number of users?

If your company is small or you want to start with a proof of concept, you can do it with Clarity Cloud from just 20 Full Function users, the service and support infrastructure will growth according with your real needs.

Do not you need complex processes and need a fast and low cost implementation process?

Fast go live service: Pre-configured installation package OOTB adapted for most of the customers’ requirements

Do you need guaranty that all your data are store and manage inside EU?

All our CPD and services providers are located inside EU Countries

Do not you want your IT team to be dedicated to support non core tools for your business?

Apta provides the service’s support and maintenance, including Clarity upgrades, and can provide you with specialized services as training, operational management, integrations or new developments

Video: Clarity SaaS

Services included in Saas subscription

- - Clarity supscription licences contracted
  - Provision of necessary infrastructure at European ISP sized according with number of users
  - Fast Installation of OOTB product version
  - Basic training for the initial deployment in production
  - Support and maintenance, including product upgrades
  - Infrastructure management and maintenance
  - Backup service

Additional services on request

- - SAAS migration service for existing customers
  - Integration with customer SSO
  - Integration with customer SDM, ERP or third party applications
  - Integration with Rally or Jira
  - Technical, functional or operational consultancy
  - Developments based on Clarity
  - Basic or advanced PMO support service
  - Development of dashboards
  - Specific infrastructure or architecture deployment
  - Training

Terms of service and SaaS support:

Servicio	Cloud Basic	Cloud Plus	Cloud Premium
Support	Working hours	24h / 7 days	24h / 7 days
Backup	Weekly restore point generated from consolidated backup files	Daily restore point generated by incremental consolidated backup file	12h restore point generated by incremental consolidated backup file
Environments	2 environments pro & pre	3 environments pro, pre & dev	3 environments pro, pre, dev & lab
Communications channel	Customer Centric Portal	Customer Centric Portal & Email	Customer Centric Portal, Email & tphone Dedicated accound manager working hours
Support Language	Local language in working hours	Local language in working hours English in non working hours	Local language in working hours English in non working hours